Your privacy is paramount to Groovy Granny. We protect and only process the data that we need for (improving) our services.
We only collect information about you when you:
Personal data that we process
Groovy Granny processes your personal data because you use our services and/or have provided this data to us. Below you will find an overview of the personal data that we process:
The collected information is limited to your name, contact details, date of birth, gender, payment information, contact history, purchase history, device, and survey responses. We also collect data about you via cookies.
For what purposes do we process personal data:
We will only use the necessary information required to deliver these services to you, and will only offer additional services, such as delivering marketing correspondence, with your explicit permission.
Any information collected is only kept as long as necessary, meaning usually as long as it takes for us to provide our promised service to you, or as otherwise required by the law.
Sharing your information
Groovy Granny does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.
Service and product reviews
We work with a third-party company to evaluate our customer service and products called Trusted shops. We collect and publish the reviews of our customers via their review platform. To collect these reviews, Trusted shops send an email invitation to our customers. In compiling this email, we authorise Trusted shops to use the name, and email address and purchase products for that purpose only.
For more information about how Trusted shops Click here
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. To access your information, simply email your request to Groovy Granny by using our contact form. To the General Data Protection Regulation, we will respond to your request within 30 days.
How to contact us