Privacy Policy

Privacy Policy

Your privacy is paramount to Groovy Granny. We protect and only process the data that we need for (improving) our services.

We only collect information about you when you:

  • Register an account with us
  • Place an order
  • Subscribe to our mailing list
  • Take part in one of our competitions
  • Participate in a customer survey
  • Contact us

Personal data that we process

Groovy Granny processes your personal data because you use our services and/or have provided this data to us. Below you will find an overview of the personal data that we process:

  • First and last name
  • Address information
  • Phone number
  • E-mail address

The collected information is limited to your name, contact details, date of birth, gender, payment information, contact history, purchase history, device, and survey responses. We also collect data about you via cookies.

For what purposes do we process personal data:

  • process your order
  • process returns or refunds
  • provide customer service and support
  • provide product and content recommendations
  • run promotions, surveys, or campaigns
  • notify you of any changes to our service

We will only use the necessary information required to deliver these services to you, and will only offer additional services, such as delivering marketing correspondence, with your explicit permission.

Any information collected is only kept as long as necessary, meaning usually as long as it takes for us to provide our promised service to you, or as otherwise required by the law.

Sharing your information

Groovy Granny does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Service and product reviews

We work with a third-party company to evaluate our customer service and products called Trusted shops. We collect and publish the reviews of our customers via their review platform. To collect these reviews, Trusted shops send an email invitation to our customers. In compiling this email, we authorise Trusted shops to use the name, and email address and purchase products for that purpose only.

For more information about how Trusted shops  Click here

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. To access your information, simply email your request to Groovy Granny by using our contact form. To the General Data Protection Regulation, we will respond to your request within 30 days.

How to contact us

Please contact us by using our email address if you have any questions about our privacy policy or the information we hold about you: